At Tovivans, returns are easy! We strive to offer the best shopping experience, including fast and hassle-free returns. Please contact Customer Service to process your return.
Do I need to send products all the way to Tovivans?
customers can arrange a pickup by GIG at the specified address.
The products are fine, but I changed my mind
Products with no quality-related issues can be returned within 24 hours of receiving your order. For details on the return policy,
You will be responsible for all shipping fees. For customized wedding dresses a free lifetime alteration service is available.
Any product that has been used does not qualify for a return. Returned items must be unused, with original tags and packaging.
Products with quality problems
We guarantee all of our products against material and workmanship defects we can offer you an exchange, repair service, or new components for replacement. We will be responsible for all shipping fees in this case