Return Policy

At TOVIVANS, returns are easy! We strive to offer the best shopping experience, including fast and hassle-free returns.
Please contact Customer Service to process your return.

🚨 We are willing to change when the shoe size is not ok for the customer. But all changes will be done at the customer’s expense.

🚨 If the fault is ours we will bear the full cost of changing the shoes.

🚨 If the shoes ordered are not available before delivery, The customer can change to other designs or we can REFUND .

🚨NO REFUND after a successful delivery.

🚨 We only change shoes and their sizes, we don’t change Bags or Jewelry.

🚨 Please kindly note all Changes requested by customer after a successful delivery will be done at customer expense.

🚨Shoes cannot be changed after they have been worn or used.

🚨 Changes must be done within 7 working days immediately after delivery ‼️

Thank you for your patronage and understanding

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