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Return/Exchange Policy 2023

At TOVIVANS, returns are easy! We strive to offer the best shopping experience, including fast and hassle-free returns.
Please contact Customer Service to process your return.

TOVIVANS FASHION Return/ Exchange Policy 2023 🚨

1 . We accept changes of only Shoes due to size issues. In cases where what is ordered is what is delivered then Any requested change by the customer will attract a ₦2,000 handling fee per Shoe aside from the cost of delivery which the Customer will bear.

2 . If items ordered are not available for delivery, the customer should change to another item or We make a REFUND.

3 . No refunds if the Item ordered has been successfully delivered.

4 . There is no change or refund for Bags or jewelry if what is ordered is what is delivered.

5 . If and when an error comes from us and a wrong item is delivered, we shall bear all the costs of exchange and delivery.

NOTE: REQUEST CHANGE OF ANY ITEM MUST BE DONE WITHIN 3 TO 5 DAYS AFTER DELIVERY 📌📌

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